Jones Air & Water Treatment, LLC ("Jones Air & Water," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, our online request forms, our customer tools, and our communications with you.
Information We Collect
- Contact information you give us - your name, phone number, email address, and property address.
- Service information - details about your water or air, your home, and the work you are requesting, including test results and notes.
- Appointment and job details - dates, estimates, invoices, and related service records.
How We Use Your Information
- To schedule, perform, and follow up on the water and air services you request.
- To send you appointment confirmations, reminders, and service updates (by phone call, text message, or email).
- To prepare estimates and invoices and to process payments.
- To answer your questions and provide customer support.
Text Messaging (SMS)
If you provide your mobile phone number and opt in, we may send you service-related text messages such as appointment confirmations, reminders, scheduling and installation updates, and follow-ups about the service you requested. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. For full details see our SMS Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We only share information with service providers strictly as needed to deliver the services you request (for example, a text-messaging provider to send your appointment reminders), and those providers are contractually prohibited from using it for any other purpose.
How We Share Information
We do not sell your personal information. We share information only with trusted service providers who help us operate our business (such as scheduling, messaging, and payment providers), and only to the extent needed to provide our services to you, or where required by law.
Data Security
We take reasonable measures to protect your information. Payment card details are handled by our payment processor and are never stored on our systems.
Your Choices
You may update your information, opt out of text messages (reply STOP), or ask us to delete your information by contacting us using the details below.
Contact Us
Jones Air & Water Treatment, LLC
1730 2nd St, Portage Des Sioux, MO 63373
Phone: (636) 899-1040
Email: everett@joneswater.com